Welcome to Moments By Trillionz. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by the terms outlined below in accordance with UK consumer law.
1. Business Identity & Transparency
This website is operated by MOMENTS BY TRILLIONZ BRADFORD LIMITED, a registered company in England and Wales.
- Store Name: MOMENTS BY TRILLIONZ
- Registered Company Name: MOMENTS BY TRILLIONZ BRADFORD LIMITED
- Company Number: 14811654
- Director: Nadine Soraya Bhatti
- Business Address: 969 Leeds Road, Bradford, BD3 8JB, United Kingdom
- Email: support@momentsbytrillionz.uk
- Phone: +44 7867 633536
2. Pricing, Payments & Tax
- Currency: All prices are displayed in GBP (£) and are inclusive of VAT where applicable.
- Price Integrity: The price displayed at checkout is the final price. We do not apply hidden handling fees, surprise surcharges, or additional taxes after the order is placed.
- Accepted Payment Methods: We accept major credit and debit cards, including Visa, Mastercard, American Express, Visa Electron, Discover, JCB, and Diners Club.
- Data Security: All transactions are processed through PCI-DSS compliant gateways and are protected by industry-standard SSL encryption. We do not store your full financial details on our servers.
3. Product Accuracy & Bespoke Nature
We endeavour to display the colours and details of our products as accurately as possible. However, as our floral arrangements and bespoke balloons are handcrafted and involve natural materials, slight variations may occur. We reserve the right to correct any errors in pricing or descriptions to ensure order accuracy.
4. Shipping & Delivery Terms
- Service Territory: Delivery services are provided exclusively within the United Kingdom.
- Logistics Logic: Daily Order Cut-Off at 6:00 PM (GMT). Handling time is 1–2 Business Days, with a Transit time of 2–5 Business Days. Total estimated delivery is 3–7 Business Days.
5. Cancellations, Returns & Exemptions
We operate in full compliance with the UK Consumer Contracts Regulations.
- Standard Returns: You have 14 days to return non-perishable/non-personalised items.
- Exemptions: In accordance with UK law, the right to cancel or return does not apply to personalised goods (custom names/dates) or perishable goods (fresh flowers/inflated balloons).
- Fees: We charge £0.00 Restocking Fees for all eligible returns.
- Damages: Defective items must be reported within 24 hours of delivery for a full refund or replacement.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.