At Moments By Trillionz, we respect your privacy and are committed to protecting your personal information. This policy is designed to provide full transparency regarding how we handle your data in strict compliance with UK GDPR (General Data Protection Regulation).
1. Data Controller Information
For the purposes of data protection laws, the data controller for this website is:
- Store Name: MOMENTS BY TRILLIONZ
- Registered Company Name: MOMENTS BY TRILLIONZ BRADFORD LIMITED
- Company Number: 14811654
- Director: Nadine Soraya Bhatti
- Business Address: 969 Leeds Road, Bradford, BD3 8JB, United Kingdom
- Email: support@momentsbytrillionz.uk
- Phone: +44 7867 633536
2. Personal Data We Collect
We collect only the essential information required to fulfill your orders and enhance your shopping experience:
- Identity & Contact: Name, email address, phone number, and delivery/billing addresses.
- Payment Security: We do not store or have access to your full credit or debit card details. All transactions are processed through highly secure, PCI-compliant payment gateways using industry-standard encryption.
- Technical Insights: IP address, browser type, and device information used solely for fraud prevention and site optimization.
3. How Your Information is Used
Your data is processed based on legitimate business interests and legal requirements:
- Order Fulfillment: Managing the creation and delivery of your bespoke gifts and floral arrangements.
- Communications: Sending essential order confirmations, shipping updates, and responding to support inquiries.
- Legal Compliance: Maintaining accurate records for UK tax (HMRC) and accounting purposes.
- Platform Security: Utilizing SSL encryption to protect your data during transmission and monitoring for fraudulent activity.
4. Third-Party Data Sharing
We do not sell your personal data. We only share information with trusted partners necessary for our operations:
- Logistics: Sharing shipping details with Royal Mail or DPD to deliver your orders.
- Payment Processing: Sharing data with secure payment providers to complete transactions.
- Google Integration: As a verified merchant, we share limited data with Google Shopping to provide you with relevant product updates and improve our advertising accuracy.
5. Your Legal Rights
Under UK GDPR, you have the right to access, rectify, or request the erasure of your personal data at any time. You also have the right to object to processing or request data portability. To exercise any of these rights, please contact our Data Protection Officer at support@momentsbytrillionz.uk.
6. Data Retention & Security
We retain your data only for as long as required by UK law (typically 6 years for financial records). Our website is secured with SSL (Secure Socket Layer) encryption, ensuring that all data passed between your browser and our servers remains private and integral.