At Moments By Trillionz, we are committed to providing a transparent and reliable shopping experience. Every personalised gift, custom keepsake, and beautiful floral arrangement is carefully inspected and dispatched directly from our retail boutique in Bradford, United Kingdom.
1. Shipping Territory & Costs
- Service Area: We ship exclusively within the United Kingdom.
- Free Standard Shipping: Automatically applied to all orders over £50.00.
- Standard Shipping: A flat fee of £4.95 applies to all orders under £50.00.
- Tax Transparency: All product prices displayed on our website are inclusive of VAT. Shipping costs are clearly calculated at checkout with no hidden handling fees.
2. Handling & Order Cut-Off Times
We operate 7 days a week to ensure your bespoke gifts are prepared and dispatched promptly:
- Daily Order Cut-Off Time: 6:00 PM (GMT).
- Handling Time: 1 – 2 Business Days. (Orders placed before 6:00 PM typically begin processing the same day).
- Operation Days: Our fulfillment team operates Monday through Sunday to maintain a rapid turnaround.
3. Transit Time & Delivery Estimates
- Transit Time: 2 – 5 Business Days via trusted carriers (Royal Mail or DPD).
- Total Estimated Delivery: 3 – 7 Business Days from the date of order.
- Tracking: You will receive a tracking number via email immediately upon dispatch to monitor your delivery in real-time.
4. Delivery Issues & Damages
We take great care in packaging our luxury items. If your order arrives damaged, please contact support@momentsbytrillionz.uk within 24 hours of delivery with photos of the item and packaging for an immediate resolution.
5. Official Business & Contact Information
To ensure total transparency, our official business credentials are listed below:
- Store Name: MOMENTS BY TRILLIONZ
- Registered Company Name: MOMENTS BY TRILLIONZ BRADFORD LIMITED
- Company Number: 14811654
- Director: Nadine Soraya Bhatti
- Business Address: 969 Leeds Road, Bradford, BD3 8JB, United Kingdom
- Email: support@momentsbytrillionz.uk
- Phone: +44 7867 633536
- Store Hours: Mon–Sat: 8:30 AM – 8:00 PM | Sun: 8:30 AM – 6:00 PM